Experience Conflict

Experience Conflict. Of course one needs to ask to learn how customers feel or use a product to improve. Sometimes these needs and goals are conflicting and easy to mess up the experience.

Canon Printer by @pikelet

Customer Experience will get back customer centricity in 2022. A good way to start the year is with a fnord.

Of course one needs to ask to learn how customers feel or use a product to improve. Sometimes these needs and goals are conflicting and easy to mess up the experience.

Printer Survey

Twitter user @pikelet found this on a Canon printer.